The Mobijet application provides an extensive array of features to facilitate seamless communication between agents and clients. It includes real-time channels for instantaneous communication, agent-to-agent chats, and voice call capabilities. Additionally, the entire system operates under continuous supervision by an administrator.

Key Features:

1. User Interfaces:

   • Separate interfaces for customers, agents, department managers, and second administrators.
   • Option to display email or phone login based on authentication settings configured by the admin.
   • Customers and agents can log in or register using either phone or email credentials.
   • Phone number verification through OTP (One-Time Password).
   • Forgot password functionality with the option to send a reset link via email.
   • Admin-controlled enable/disable settings for login and registration.
   • Admin approval is required for new accounts (optional setting).

2. Security and Access Control:

   • Single-device login at a time to enhance security.
   • Saving current device details on the server.
   • Admin notification on new user registrations.

3. Customer Support Ticket and Chat:

   • Auto-creation of support tickets for new customer registrations (optional).
   • Customer-initiated support ticket creation with department selection.
   • Automatic assignment of departmental agents to support tickets.
   • Support chat room for communication between agents and customers.
   • Multimedia and file-sharing capabilities within the chat.
   • Configurable visibility of customer names and photos for agents, second admins, and department managers.
   • Department status management (Mark attention, Request Close, Active, Closed).
   • Secret chat mode for agents with messages hidden from customers.
   • Quick replies feature for saving and using preset message templates.
   • Real-time typing indicator.
   • Online status visibility for both agents and customers.
   • Agent assignment for voice calls with customers.
   • Call events are recorded in activity history.
   • Message deletion with retention for administrative review.
   • Tickets are organized by department.
   • Customer ability to leave ratings and feedback after closing a ticket.
   • Ticket reopening after a specified duration (if allowed by admin).
   • Auto-deletion of ticket messages and media after a set period following closure.
   • Restricted access to contact details for agents and customers.
   • Comprehensive event logging and reporting for administrative oversight.

In essence, the Mobijet app is a robust communication platform that ensures secure, efficient, and well-documented interactions between agents and customers, all under the careful administration of system supervisors.

https://userscloud.com/drb8nb3icp4n
https://mir.cr/QQY1VR8C
https://www35.zippyshare.com/v/ih00hAb8/file.html
https://www.fireload.com/d10967b6587da06f
https://bayfiles.com/dbx2O6I7y8/Mobijet_v1.0.4_rar